Essay about Sample customer satisfaction policy

Sample customer support policy



1 . Our mission

The mission of [insert name is business] is usually to [insert mission of business].

2 . Our commitment

In fulfilling our task, [insert name of business] strives constantly to provide their goods and services in a manner that respects the dignity and independence of people with afflictions. We are as well committed to giving people with afflictions the same possibility to access our goods and services and allowing them to take advantage of the same services, in the same place and a similar approach as some other clients.

a few. Providing goods and service to people with afflictions

[Insert identity of business] is usually committed to quality in providing all consumers including individuals with disabilities and we'll carry out our functions and responsibilities in the following areas:

three or more. 1 Communication

All of us will speak with people with afflictions in ways that take into account their particular disability.

We will train staff who speak with customers on how to interact and communicate with people who have various types of disabilities.

3. 2 Telephone companies

Were committed to rendering fully available telephone service to our buyers. We will certainly train personnel to contact customers in the telephone in clear and plain language and to speak clearly and slowly.

We will offer you to contact customers by [insert other method of communication that apply, e. g. email, TTY, relay services] if telephone communication is not suitable to their communication needs or is unavailable.

several. 3 Aiding devices

We are committed to serving people who have disabilities who also use aiding devices to acquire, use or benefit from the goods and services. All of us will ensure which our staff is usually trained and familiar with numerous assistive products that may be employed by customers with disabilities while accessing the goods or services.

We will also ensure that staff know how to utilize the following...